Shipping
Shipping Schedule
Orders received prior to 2:00PM PST or 5:00PM ET on business days will ship out the same day. Orders received after 2:00PM PST or 5:00PM ET or on weekends or holidays will ship out the following business day.
Business days are Monday to Friday, excluding US and Canadian Statutory holidays.
International Shipments
We ship to most countries in the world. There are no extra charges for international shipping if the regular shipping option is selected, however, extra shipping charges may apply if you choose the express shipping option for international and overseas shipments. The shipping time for international and overseas shipments cannot be guaranteed. Shipments to international addresses can take longer than domestic shipments. If you select the Regular Shipping option for a foreign address, the delivery of the package is dependent upon the rules and speed of the mail system in that country. If you require the package to be shipped to a foreign country by a certain date, please contact us through the Support Centre for a quotation for Express Courier delivery services to the foreign address.
Delivery to Post Office Boxes
If your shipping address is a PO Box address, please choose the regular shipping option. Do not choose the express shipping option for PO Box addresses as deliveries by express couriers such as FEDEX or UPS require a signature upon delivery. If you choose the express shipping option, please ensure that you provide a physical address instead of a PO Box so that a signature can be obtained upon delivery.
Shipping to Military Addresses
The delivery time may be more than 10 business days if shipping to APO/FPO military addresses.
Split Kits (applies to relationship tests only)
If the parties in a relationship test live in different cities or even different countries, we can split the kit so that components can be shipped to the test participant at their respective addresses. Once the samples arrive back at the laboratory, they can be tested together, even if they do not arrive at the same time. A few different shipping methods are available (such as ground or overnight service). To request a split kit, please indicate that you wish to split your kit in the comments box of the online order from and specify which portion of the kit goes to each address. For example, if you wish to split a paternity testing kit, please enter the following into the comments box of the online order form when placing your order: “Please split this kit and send the alleged father’s portion of the kit to… (specify name and address of alleged father), and please send the child’s portion of the kit to… (specify the name and address of the child).”
